Time is short and the workload is great. Yet how many of us spend hours out of our day obsessing about difficult people at work? Or worse, how many of us waste time problem-solving how we can work around such people to avoid contact, or we commiserate with co-workers about these relationship challenges? Here's your opportunity to give yourself back those needed hours. With practical tips on how to deal with difficult people and strategies for identifying, understanding, and resolving conflict more quickly, this workshop will assist you in:
- Exploring conflict situations in the workplace
- Identifying your style when faced with conflict
- Understanding and coping with difficult people more effectively
- Practicing techniques to resolve relationship challenges
The class will consist of assessments, tools, practice exercises, and concepts drawn from a variety of specialists.
Instructor
Marcia Meislin is president of MCM Management Consultants, specializing in leadership and communication, and was vice president of human resources and training at NatWest Bank. She has served as adjunct faculty in the M.B.A. program at Pace University and also taught regularly at New York University's Continuing Education for Managers series. Marcia is author of The Internal Consultant: Drawing on Inside Expertise.