Creating Inspired Customer Service in Synagogues
For those responsible for the care of the synagogue and its membership—executive directors, development directors, communications staff, clergy, and other leaders and professionals.
Join your colleagues for a morning with Michael Levine, nationally acclaimed author of Broken Windows, Broken Business: How the Smallest Remedies Reap the Biggest Rewards, as he takes a look at the ways in which synagogues can apply the principles of sound customer service to attract and retain members. You'll hear about ways to examine your customer-service oversights, identify aspects of your synagogue in need of repair, and engage others in the process of implementing remedies. Michael's presentation will be followed by an opportunity to apply and debrief lessons learned.
This program is co-sponsored by the Metropolitan Association for Synagogue Executives (MASE).
Instructor
Michael Levine has 25 years of experience working with some of modern society's biggest names and companies. An author of 19 books, his Guerrilla PR is a widely used introduction to public relations. Michael is an industry expert who is frequently called on by national media to provide PR insight into topical news and events. He often speaks at national conferences and conducts philanthropic work for the community, including annual motivational speeches to Los Angeles County prison inmates.