UJA-Federation of New York

Good together.


Director, J11 Information and Referral Center

Job Location:
New York, NY
Agency and External Relations

Position Summary

A member of the Jewish Communal Network Commission’s Management Team, the director of J11 Information and Referral Center is responsible for the ongoing development and management of UJA-Federation of New York’s J11 Information and Referral Center — a telephone and web-based information center that provides referrals for a range of needs, such as health and human services, care for the elderly, mental-health care, and Jewish life.

Responsibilities include: management of the J11 Information and Referral Center including the J11 database and a special website; grant writing; and the supervision of a professional, volunteer, and intern team. The director of J11 will also oversee the implementation of J11’s role as an entry portal into and information clearinghouse for a number of UJA-Federation Special Initiatives.

In addition, the position includes the coordination of emergency communication planning and preparedness initiatives with and for UJA-Federation of New York’s affiliated agencies.

Major Responsibilities

  • Member of the Jewish Communal Network Commission’s Senior Management Team; includes working collaboratively with colleagues on commission planning and policy issues.
  • Provide management and oversight for UJA-Federation of New York’s J11 Information and Referral Center.
  • Build on the strategic plan for the J11 Information and Referral Center, which includes collaboration with fundraising staff and managing a fundraising process.
  • Supervise a team of professionals, volunteers, and university level students who carry out direct information and referral services and special projects.
  • Manage information and referral cases that require intensive intervention and/or high level referrals.
  • Liaise with network agency staff to facilitate referrals where appropriate.
  • Manage projects related to the work of J11, i.e. creation of relevant resource materials and Jewish holiday outreach.
  • Maintain department budget.
  • Manage an information and referral database. This includes working with IT to enhance the database, ongoing overhaul and updating of the database, working with Marketing & Communications to transport the database to UJA-Federation’s website, and analyzing service data and trends.
  • Engage in UJA-Federation initiatives and committees, including Mental Health GPS, Connect to Care, Nazi Victim Services, and the Jewish Communal Network Commission Cabinet.
  • Represent UJA-Federation of New York with the mayor’s New York City Information and Referral System Governance Committee, Voluntary Organizations Active in Disaster, Citizen Corp Council, Coordinated Assistance Network, Human Services Council – Disaster Management, and other committees where indicated.
  • Coordinate UJA-Federation of New York’s network emergency preparedness communication plan and all communication and efforts with network agencies around all hazards and emergency preparedness. Collaboration with community partners is required.

Skills and Experience

  • Experienced in clinical social work and/or case management.
  • Has strong interpersonal and collaboration skills and comfort engaging with clients from diverse sectors.
  • Able to interact with high-level organizational, agency, and lay leadership. 
  • Can balance multiple priorities while advancing special projects.
  • Effective conceptualization, written communication, and presentation skills.
  • Knowledge of special populations/needs, i.e. the aging, mental health, children with special needs.
  • Knowledge of social service delivery with a familiarity of UJA-Federation’s agency network preferred.
  • Comfortable engaging with organizational cultures of Jewish communal institutions outside of the network, such as synagogues and day schools.
  • Knowledge of emergency preparedness and disaster response preferred.
  • MSW with at least three years of post master’s degree experience.
  • LMSW/LCSW preferred.
  • Prior management experience.